Managed IT Services

Frequently Asked Questions About Managed IT Services

Here are some commonly asked questions about managed IT services to help you understand their benefits and how they can ...

IT service management shutterstock_452043841Here are some commonly asked questions about managed IT services to help you understand their benefits and how they can support your business. Should you hire a Managed Service Provider? Let's find out.


In today's fast-paced digital world, businesses rely heavily on technology to streamline operations, enhance productivity, and stay competitive. However, managing and maintaining an IT infrastructure can be a complex and time-consuming task. This is where managed IT services come into play.
1. What are managed IT services?

Managed IT services refer to the practice of outsourcing the responsibility for maintaining, monitoring, and managing a company's IT infrastructure to a Managed Service Provider. These services typically include network monitoring, data backup and recovery, cybersecurity, software updates, and technical support. By proactively looking over your network and information technology infrastructure, 24-hours a day, 7-days a week, the MSP helps you eliminate the common obstacles that would undermine the day-to-day productivity of your team.

2. What are the benefits of managed IT services?

Managed IT services offer several benefits, including:

- Proactive monitoring and maintenance: Managed service providers (MSPs) monitor your systems 24/7, identifying and resolving issues before they become major problems.

- Enhanced cybersecurity: MSPs implement robust security measures to protect your data and systems from cyber threats.

- Cost savings: Outsourcing IT services can be more cost-effective than hiring an in-house IT team, as you only pay for the services you need. You aren't paying for all of the costs that come with hiring a full time employee. 

- Access to expertise: MSPs have a team of skilled professionals with expertise in various IT areas, ensuring you have access to the latest technology and best practices.

- Scalability: Managed IT services can easily scale up or down based on your business needs, allowing you to adapt to changing requirements without significant investments.

3. How do managed IT services improve cybersecurity?

Cybersecurity is a top concern for businesses of all sizes. Managed IT services help improve cybersecurity by:

- Implementing robust firewalls, antivirus software, and intrusion detection systems.

- Conducting regular vulnerability assessments to identify and address potential security gaps.

- Providing employee training and awareness programs to educate staff about cybersecurity best practices.

- Monitoring network traffic and detecting any suspicious activities or potential breaches.

- Ensuring data backups and disaster recovery plans are in place to minimize the impact of a security incident.

4. Can managed IT services support remote workers?

Yes, managed IT services are well-suited for supporting remote work environments. MSPs can set up secure virtual private networks (VPNs), implement cloud-based solutions, and provide remote technical support to ensure employees can access company resources and collaborate effectively from anywhere

5. How do I choose the right managed IT services provider?

Choosing the right managed IT services provider is crucial for the success of your business. Consider the following factors when making your decision:

- Experience and expertise: Look for a provider with a proven track record and experience in your industry.

- Service offerings: Ensure the provider offers the specific services your business needs.

- Security measures: Inquire about their cybersecurity practices and certifications.

- Scalability: Ensure the provider can accommodate your business's growth and changing needs.

- Customer support: Evaluate their responsiveness and availability for technical support.

- Pricing: Compare pricing models and ensure they align with your budget.

What’s included in a managed service package?

One of the great benefits of working with a managed service provider is that they give you everything your business needs to gain technology confidence, including backup and disaster recovery service, unlimited onsite maintenance, responsive IT help desk support, and much more—all for a single, flat monthly fee. An MSP will provide support, guidance and everything in between in regards to your technology needs.

Your MSP will remotely management your network infrastructure, help you adopt a proactive security posture, act as your cloud computing consultant, and provide an IT help desk armed with today’s best practices for IT support. Reputable MSPs will also tailor their solutions to your industry and needs. Make sure your MSP understands the line of business applications your company relies on. Not all MSPs are experts in every industry, make sure your MSP can tell you about the software your business uses and if they have supported it before.

Why would my business need outsourced IT support?

There are many reason to choose outsourced IT support provided by a MSP. First off, hiring an internal IT staff is costly and time-consuming, most small and medium sized businesses simply don't have the budget to do so. A fiercely competitive IT job market means that salaries for desktop support technicians and network engineers have continued to trend upward, putting enormous strain budgets. Even when you can afford internal staff, the process of hiring is complicated. Do you know how to to test a technicians abilities? Do their skills align with your industry vertical and business? Working with an outsourced technology partner eliminates all these pain points and gives you total peace of mind for a flat, monthly service charge. 

Managed IT services offer businesses a cost-effective and efficient way to manage their IT infrastructure while focusing on core operations. By outsourcing IT responsibilities to experienced professionals, businesses can enhance cybersecurity, improve productivity, and stay ahead in today's technology-driven landscape. When choosing a managed IT services provider, consider factors such as expertise, service offerings, security measures, scalability, customer support, and pricing. With the right provider, you can leverage the benefits of managed IT services and drive your business towards success.
Interested in learning more about what Cloud Cover's Managed Services could do for your business? Schedule a call to discuss options and costs for your business.

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