We Eliminate Downtime with 24/7 Network Monitoring

Experience minimized downtime, improved productivity and enjoy peace of mind knowing that your environment is being proactively monitored 24/7 to ensure we take action before a problem interrupts your business continuity.

Improve Technical Support and Reduce IT Costs

Our all-inclusive IT support services deliver best-in-class technology response and resolution time to your entire organization. Best of all, you’ll be able to confidently budget for your IT support costs every month and eliminate uncontrollable variances.
Unlimited Remote Helpdesk and Onsite Technical Support
We are there for your team when you need us. We fix your issues remotely when possible to get you up and running fast. We are local and can be on site when a remote fix just isn't possible.
Vendor Management
Allow us to manage your infrastructure vendors, freeing you and your staff’s time. We work with virtually all industries so we have probably already worked with the vendors you deal with on a regular basis.
Regular Strategic Business Technology Reviews
Reduce, control and budget for technology support with our flat-fee Managed IT Services. Our reviews include asset management, budget planning, license audits and reporting. Everything you would get with a CIO without hiring one. 
Managed Cybersecurity
Our local team of security experts monitor, manage and help you prevent cyber attacks to keep your business and critical data safe and secure. We handle it all from email security to backing up your data.

Allow Technology to Drive Business Growth

When the proper technology solutions are scoped, implemented, and effectively supported, they can accelerate your growth. However, when the opposite is the case, efficiencies and productivity erode and unexpected business interruptions disrupt the achievement of your business goals and vision. 
Why settle for an IT provider or an environment that doesn't support your growth?
Our clients experience increased innovation and business productivity because they never have to think about technology - it simply works for them in the background to support their daily operating needs. With our help, this can become your new reality.

Managed services can cut IT costs by as much as 40%

~ BizTech Magazine

Successful business woman with arms up - isolated over a white background-2

Pain Points Solved

  • Reduce Technology Support Costs
    Reduce, control and budget for technology support with our flat-fee Managed IT Services.
  • Eliminate Technical Challenges
    Solve technical bottlenecks hampering productivity once and for all.
  • Shift the Burden of Vendor Management
    Allow us to manage your infrastructure Vendors, freeing you and your staff’s time.
  • Focus on Technology Strategy, Not Support
    Become more technology strategic, now that we’ve taken a proactive approach to technology.

All of your business's IT support for one predictable monthly fee.

Implementation Steps

STEP ONE: PROVISIONING

Provisioning your environment to receive services and our systems to support service delivery

STEP TWO: STAFF TRAINING

Training your staff on how to request support and our technical specialists on your environment, staff and SLA

STEP THREE: GO-LIVE

Establishing a go-live date that signals the time when our service delivery response time is governed by your SLA

STEP FOUR: REGULAR REVIEWS

Strategic technology business reviews will be scheduled according to your business growth needs, and are typically held once per quarter

Now What? 

Simple, We are your IT partner.
We deliver continuous monitoring for; and alerting and escalation of, any events that could cause a business interruption or degradation of technology performance. We perform scheduled patching and updating of devices, systems, and software applications to increase security and reduce downtime.
We also provide unlimited remote helpdesk and onsite technical support to your staff. And we manage your other infrastructure vendors to boot - a service request to us for any technology that is maintained by another vendor is all it takes. 
Finally, we conduct regular strategic business technology reviews to maintain an effective technology roadmap that supports your future business growth.
Want to know how we can help your business grow, cut IT costs and reduce downtime, schedule a call with us.

 

Managed Services FAQs

For even more FAQs about managed services check out our blog post:

cloud-cover.me/hollis-blog/faqs-managed-service-providers-and-benefits

How are Managed Services priced? 

Most of our clients are on a managed service plan which includes all of the standard services and support you would expect. They pay a fixed monthly fee based on the number of employees and devices and pricing depends on the variables discussed above. Projects are usually out of scope and are priced out and discussed and quoted before hand so clients know what to expect.

Can your business benefit from Managed Services?

We provide managed services to businesses in Columbus and surrounding areas in Ohio of from almost every industry and size. Businesses lacking in-house IT capabilities or those needing to free up their in-house IT team to focus on more strategic initiatives can greatly benefit by partnering with our team for their IT support needs.

How can an MSP help my business grow?

Our IT support services provide more benefits than just cost savings. Partnering with an MSP like Cloud Cover, provides your business with expertise and access to the latest technologies, increased security, and reduced downtime. It also allows you to focus on your core business activities while leaving the technicalities to us. 

Pickerington

Pickerington

Worthington

Worthington

Dublin

Dublin

Westerville

Westerville

Gahanna

Gahanna

downtown

Downtown

Grove-city

Grove City

Hilliard

Hilliard

Lancaster

Lancaster

Newark

Newark

Zanesville

Zanesville

Athens

Athens

Mansfield

Mansfield

Marion

Marion

Delaware

Delaware

Celina-1

Celina

Coldwater

Coldwater

St. Marys

St. Mary's

Read What Our Current Clients Have to Say About Us!

We love our clients and are proud to share their feedback. Want to hear more? Check out our Review page!
testimonials

"It is with great confidence that I’m writing this letter to recommend the services of Cloud Cover. Our company has been working with Cloud Cover since it first started in 2012. We had worked previously with Cloud Cover CEO Brent Kenreich and knew once he started this venture that we were going to be on board. Cloud Cover has shown great dedication to our company. They are responsive to our daily IT challenges, and make sure to follow up quickly. Cloud Cover also works hard to keep us safe by staying up to date on all security measures and making sure our team learns and knows about those dangers. Along with that, they work closely with us to make sure we are managing our equipment properly and help us to strategize for our future needs. I can’t say enough about Cloud Cover and their team. They have become an essential part of our company. They are part of our family."

Portrait of a pretty girl pointing finger away isolated on a white background
Sara L.
Sales Manager, Global Manufacturing Company
testimonials
“Cloud Cover was able to assist us with a last minute situation and the individual arrived on time and took care of our needs immediately. Not only was the service great but they followed up with an email documenting everything they had done as well as providing recommendations on how to better secure our network.”
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Michael L.
MD & Business Owner
testimonials
"Brent brought a wide variety of skills to our environment. He engineered and implemented aspects of our websites, managed developers, migrated our email system, troubleshot our wide area network and helped develop internal support procedures. He has a refreshingly deep understanding of how technology impacts business, along with a keen ability to clearly relate key information in a way that allowed our management team to make informed decisions pertaining to our IT infrastructure."
Businesswoman
Christy O.
CFO
testimonials
"When my business was hit with suspected ransomware, I contacted Cloud Cover in a total panic. Within 20 minutes, Zach showed up, took a look at my system and was able to get us back and running within the hour after his arrival. I did not lose anything. After that, we let them make several recommendations of how to be better prepared and to avoid being hacked. Thanks to Cloud Cover team for the great service and recommendations!"
Portrait of a confident black businesswoman at work in her glass office
Anna S.
Practice Manager
testimonials
“Cloud Cover is our IT support team and their service is top-notch. They consistently deliver prompt service and solutions, which helps us sustain business productivity. Their team is professional, courteous and willing to go the extra mile to support our needs. We highly recommend them to anyone looking for an IT provider.”
Close up view of a casual businessman smiling at the camera
Tim S.
CEO, Logistics and Warehousing Company
testimonials
“Cloud Cover was able to assist us with a last minute situation and the individual arrived on time and took care of our needs immediately. Not only was the service great but they followed up with an email documenting everything they had done as well as providing recommendations on how to better secure our network.”
Senior businessman working on laptop computer
Mike P.
IT Manager, Global Manufacturing Company