Co-Managed IT Support for Your Business

"Partnering with Cloud Cover LLC has been a tremendous benefit for our business. Their dedication to excellence and unwavering commitment to our success have truly set them apart. From streamlining our IT infrastructure to providing support, their team has consistently met our expectations. With their expertise we have experienced improved efficiency, enhanced security, and seamless scalability, allowing us to focus on what truly matters - growing our business. I can confidently say that Cloud Cover LLC is not just a vendor, but a trusted partner in our journey towards success." ~IT Director, Commercial Real Estate Agency, Westerville, Ohio

"Much has happened in the 5 years that I've been at The Peoples Bank Company. A constant in those five years has been Cloud Cover. Brent and his team have worked with us on everything. From procuring hardware, Microsoft licenses, automating processes, initiating a mobile workforce, to planning long term network needs for our organization. If you are looking for growth, change, or simply to maintain consistent operations, I would absolutely recommend Cloud Cover as a partner."

~Joe Thomas, Chief Information Officer, The Peoples Bank Company

Our team working with your team to provide the best IT support for your business.

Co-Managed IT support services combines the convenience and strategic framework of an internal IT team with the support and comprehensive knowledge of a managed-service provider. Cloud Cover provides tools, automations and expertise for in-house IT teams so they can get their work done more effectively and efficiently. Our approach is to establish long term partnerships with our co-managed clients. Our goal is to work to understand your IT team's strengths and weaknesses and help them meet their goals.

How does a company use co-managed services?

Companies use co-managed IT services to provide support they don't have the time or resources to engineer. IT co-management is an opportunity to create a partnership to supplement, enhance and support your existing IT team. We'll meet with you and your IT team to find a plan and relationship that works well with your team and future technology goals. We want to know what you need and what you have covered. What are the things your IT team wants to stop doing, what are the things they need more help with? Are there projects ahead that need planned out? Would your team benefit by using our tools? Our ticketing system, our backups, our deployment, security and automation tools? You tell us how we would best fit in with your organization.

Examples of Automation

One of the many ways companies use co-managed IT is to provide services they don't have the time or expertise to engineer. Managed Service Providers rely on economies of scale and invest heavily in automation. We've done extensive work in the following areas:

User account management. Saves 10-15 minutes per account.
Software packaging and deployment. Saves 30-240 minutes per PC.
Office 365 Stale Account Management. Saves on licensing costs.

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Project Support

Co-managed project support makes sense when internal IT doesn't have the time. It also makes sense for projects that don't come up frequently. With a limited number of servers and systems, in-house IT teams often upgrade servers only once every few years. Because MSPs support multiple clients, the average MSP engineer might work on multiple server replacements in a month.

Co-Managed IT Overflow Support

Do you get nervous every time your full-time IT person leaves for vacation? Your business can benefit from co-managed IT services in this instance by allowing our team to supplement your IT team when you need us. Whether it is remote support or you need someone at your site, our team can be there when your team needs extra support.

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Shared State of the Art Tools

Cloud Cover has invested hundreds of thousands of dollars and many thousands of hours in it's technology tools. Our co-managed clients gain access to best-in-class tools, systems and software to manage your IT program. These tools help provide enhanced security, improved productivity and visibility into a company's systems.

Benefits of Co-Managed IT Support Services

Close your internal skill gap

Gain access to niche skills when needed, without having to expand your internal team. We have a team full of IT experts that specialize in different areas of IT. We bring an entire team to your organization. Every skill set from helpdesk technicians to cybersecurity and compliance experts to network engineers and vCIOs.

Enhance your organization's agility and efficiency

We can work with your team to build an IT management model that can be customized to your needs, strengths and weaknesses. We work with your team to find out where they need the support, what tools would benefit the organization and what tasks would they prefer to offload to our team. They can focus on what they want to do, where there expertise lies and moving your organization forward according to your business goals.

Boost staff morale and reduce burnout

Hand off tedious or labor intensive tasks, 24 x 7 support and on call shifts to our team. It is no secret that burnout in the IT industry is a real issue. When IT doesn't work, someone needs to be there to fix it. After hours and weekend support is often stressful and takes away from your team's ability to disconnect. We have the ability to support your team 24 x 7 so your team can leave that to our team.

Stop spending time and money searching for IT talent

Keep the staff that you have and partner with us where there are gaps. Most of our co-managed clients have 1-3 internal IT team members and we support them as needed. We are there in whatever capacity they need. If they need us for remote support working their helpdesk tickets, joining planning meetings, or even filling in for your staff on site if they are out sick or on a vacation. We are there when you need us and all of our staff is trained, vetted and we have gone through the rigorous hiring process so you don't have to.

Leverage us as a strategic partner

We are there to support your goals and growth. We will be there to assist in technology planning, budgeting, project design, management and implementing complex or urgent projects. We have long standing partnerships with most hardware and software vendors, Microsoft and most ISPs. We can take care of hardware procurement, license purchasing asset, licensing and subscription management.

Don't waste resources buying the tools we already use and can share

We provide our co-managed clients with access to the tools they would not have the time or budget to develop on their own. These tools help provide enhanced security, improved productivity and visibility into a company's systems. Everything from ticketing systems, cybersecurity licenses, automation deployments and software packages. We have the tools to support your team to increase productivity, security and efficiency to fully manage your IT systems.

How Do I Know If Co-Managed IT Support is Right for My Business?

Choosing co-managed IT support depends on several factors, including your business's size, industry, and specific IT needs. Consider the following questions:

Do you have an internal IT team that could benefit from additional support? Evaluate whether your current team is stretched thin or could use additional expertise to meet organizational goals.
You need to delegate the day to day work load that is keeping your internal team from focusing on revenue generating projects and scaling your business.
Are you planning on growing your organization that will require expanded IT support but you don't want to increase headcount by hiring additional staff.
Are there gaps in your current IT capabilities? Determine if there are areas where your team lacks specific skills or knowledge that could be supplemented by an external provider.
Do you need access to specialized expertise or technology? Consider whether your business could benefit from the latest technological advancements or niche expertise that is not available in-house.
Are you looking to reduce IT-related costs? Assess whether your current IT expenses could be optimized by leveraging a co-managed approach.

If you answered "yes" to any of these questions, co-managed IT support might be a suitable option for your business. It offers a strategic way to enhance your IT capabilities without the burden of entirely overhauling your existing structure.

What Services Are Typically Included in Co-Managed IT Support?

Co-managed IT services can be tailored to meet the specific needs of a business.

Network Management: Monitoring and maintaining network infrastructure to ensure optimal performance and security. This includes proactive management of network resources and ensuring seamless connectivity across the organization.
Cybersecurity: Implementing and managing security measures to protect against cyber threats. This encompasses a wide range of services from threat detection and response to compliance management, keeping your data and systems secure.
Help Desk Support: Providing technical support and troubleshooting for employees. Help desk services ensure that employees have reliable access to IT support, enhancing productivity and minimizing downtime.
Cloud Services: Managing cloud infrastructure and applications to enhance scalability and flexibility. These services allow for efficient management of data storage, computing power, and application deployment in the cloud.
Data Backup and Recovery: Ensuring data is securely backed up and can be recovered in the event of a disaster. This service is crucial for business continuity, providing peace of mind that critical data is protected and can be restored quickly.

What are some disadvantages of co-managed IT support?

If the partnership starts off strong with a successful and transparent onboarding, there should be very few challenges.

Challenges can happen when the managed service provider has not properly reviewed and planned out a clear path to a successful partnership. Creating a clear structure of delegation of duties is the first step in avoiding challenges. Ongoing documentation needs to be a priority for both partners. We use a documentation platform that we share with our co-managed partner so that everything is shared knowledge and lack of information doesn't become an issue. Co-managed environments require constant and clear communication from both sides to ensure that they are working as a team toward a common goal of long term success for the organization.

What should I expect to invest in co-managed IT service?

If you are considering co-managed IT support, you should be able to budget for the costs and know what the financial commitment will be. There are many variables that affect cost in an environment. How many end users, workstations, servers, firewalls, etc. Do you want someone from our staff to be on site? Are we providing after hours and emergency support? The general cost is still less than the salary of one internal staff member but the number varies. We can help. Give us some information about your organization and we can give you an estimated monthly cost. Use our pricing tool to get a better idea and a quote.