Do you provide on-site IT support in Columbus?
Yes. Cloud Cover provides both remote and on-site IT support throughout Columbus and surrounding communities. When issues require hands-on assistance, our local technicians can respond quickly.
This allows us to resolve problems faster while maintaining strong relationships with our clients.
Our support model is simple yet designed to provide the best support when you need it. Our clients can open support tickets in three different ways:
1. By calling in to our local office and talking directly to our dispatcher.
2. By emailing our support inbox which immediately creates a ticket that is then addressed by our dispatcher.
3. Opening a ticket in our client service portal.
All options are directly handled by someone in our local office. Depending on the issue, we can generally remote in and assist the end user to resolve quick issues. If the issue is more complex or affecting several users or it is company wide, we will send one of our technicians on site.
What services are included in managed IT support?
Our managed IT services typically include:
- 24/7 system monitoring
- Cybersecurity protection
- Microsoft 365 management
- Backup and disaster recovery
- Helpdesk support
- Network management
- Patch management
- Vendor coordination and management
You receive proactive support designed to prevent problems before they impact your business.
See full service details:
➡️ /managed-it-services
How quickly do you respond to support requests?
Most support requests receive an initial response within minutes during business hours. Critical issues are prioritized and escalated immediately. We also have 24 x 7 emergency support.
Our goal is to minimize downtime and keep your team working.
Do you work with small and mid-sized businesses?
Yes. We specialize in supporting small and mid-sized organizations ranging from 10 employees to 400 in Columbus, including:
- Professional services
- Healthcare practices
- Financial institutions
- Manufacturing firms
- Nonprofits
- Legal Industry
- Churches and schools
Our services scale with your business as you grow.
Can you help us move to the cloud?
Absolutely. We assist Columbus businesses with:
- Microsoft 365 migrations
- Cloud file storage
- Hybrid environments
- Secure remote access
We ensure cloud systems are configured securely and efficiently.
Learn more:
➡️ /cloud-services
Do you offer cybersecurity services?
Yes. Cybersecurity is included in our managed services and includes:
- Endpoint protection
- Email security
- Threat monitoring
- Firewall management
- Security awareness training
We help reduce the risk of ransomware, phishing, and data breaches.
Learn more:
➡️ /cybersecurity-services
How do we get started?
Getting started is simple:
- Schedule a consultation
- Receive a technology assessment
- Review recommendations
- Begin onboarding
Request your assessment:
➡️ /free-it-assessment
