Co-Managed IT Support for Internal IT Teams

Cloud Cover works alongside your in-house IT staff with after-hours escalation, security monitoring, project help, and shared tools, so your team gets backup without giving up control.

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What Co-Managed IT Support Means

Co-managed IT is a shared model. Your internal IT team keeps ownership of your systems and priorities, and Cloud Cover adds extra hands, tools, and expertise where you need them.

Instead of an all-or-nothing outsourcing decision, you decide which pieces we handle. Some teams want us to take after-hours issues. Others want help with security monitoring, a large rollout, or long-range planning. Many want a mix that changes over time.

The goal is simple: your team spends less time firefighting and more time on the work that moves the business forward.

Specialized Security Coverage

Keeping up with security is a full-time job on its own. Cloud Cover adds security monitoring and layered protection that supports the work your team is already doing.

Endpoint protection
Phish testing and security awareness training
MFA enforcement
Dark web scanning for leaked credentials
Zero-trust tools such as Huntress and ThreatLocker

We can also support your HIPAA and PCI compliance efforts. Learn more about our cybersecurity services.

How Co-Managed IT Works With Cloud Cover

We build the partnership around your team, not the other way around.

Define the split. We meet with your IT lead to agree on what your team owns and what Cloud Cover covers.
Share the tools. Your team gets access to our ticketing, deployment, automation, and documentation tools, so everyone works from the same information.
Set up escalation. We agree on how after-hours issues and overflow tickets reach us, and how we hand work back.
Work side by side. Cloud Cover handles overflow, after-hours, and project work, plus security monitoring, while your team keeps its focus.
Plan together. vCIO strategic reviews keep your roadmap, budget, and security priorities aligned.

Ready to talk it through? Schedule an appointment with our team.

Flexible Operational Support

Every internal IT team has different gaps, and they change over time. Cloud Cover's co-managed model flexes with you.

Busy season or a big rollout? We can take on overflow tickets and project work. Someone out on vacation? We can help cover the help desk. Planning a Microsoft 365 cleanup or license audit? We can handle it so your staff doesn't have to drop everything.

We also coordinate with your vendors, so your team spends less time on hold and more time on its own priorities.

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Shared ticketing, deployment, automation, and documentation tools
After-hours escalation support
Overflow help desk support
Project support for rollouts and migrations
Security monitoring and layered protection
Microsoft 365 administration and license audits
Backups and disaster recovery with restore testing
vCIO strategic planning

After-Hours Escalation

Your team shouldn't have to be on call every night and weekend. Cloud Cover provides after-hours support, so urgent issues have somewhere to go when your staff is off the clock. We document the work in the shared ticketing system, so your team can pick up where we left off.

Shared Tools and Documentation

Co-managed IT works best when everyone sees the same information. Cloud Cover shares our ticketing, deployment, automation, and documentation tools with your internal team, which cuts down on duplicate work and lost context.

Project and Overflow Support

When a big project lands on top of daily tickets, we add capacity. Cloud Cover helps with rollouts, migrations, and overflow work so deadlines don't slip.

vCIO Planning

Our vCIO strategic reviews give your IT lead a partner for planning budgets, hardware refreshes, and security improvements.

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Why Internal IT Teams Partner With Cloud Cover

Cloud Cover has supported Ohio businesses since 2012 from Worthington, Ohio. Our co-managed model is designed to support your IT team, not replace it.

You stay in control. Your team sets the priorities, and we fill the gaps you choose.
Shared tools. Ticketing, deployment, automation, and documentation tools your team can use too.
Security depth. Layered protection with tools such as Huntress and ThreatLocker.
Local help. Same-day on-site support in the Columbus metro when hands-on work is needed.
Flexible scope. Add or adjust services as your team and projects change.

Read What Our Current Clients Have to Say About Us!

We love our clients and are proud to share their feedback. Want to hear more? Check out our Review page!

"It is with great confidence that I’m writing this letter to recommend the services of Cloud Cover. Our company has been working with Cloud Cover since it first started in 2012. We had worked previously with Cloud Cover CEO Brent Kenreich and knew once he started this venture that we were going to be on board. Cloud Cover has shown great dedication to our company. They are responsive to our daily IT challenges, and make sure to follow up quickly. Cloud Cover also works hard to keep us safe by staying up to date on all security measures and making sure our team learns and knows about those dangers. Along with that, they work closely with us to make sure we are managing our equipment properly and help us to strategize for our future needs. I can’t say enough about Cloud Cover and their team. They have become an essential part of our company. They are part of our family."

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Sara L.

Sales Manager, Global Manufacturing Company

“Cloud Cover was able to assist us with a last minute situation and the individual arrived on time and took care of our needs immediately. Not only was the service great but they followed up with an email documenting everything they had done as well as providing recommendations on how to better secure our network.”

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Michael L.

MD & Business Owner

"Brent brought a wide variety of skills to our environment. He engineered and implemented aspects of our websites, managed developers, migrated our email system, troubleshot our wide area network and helped develop internal support procedures. He has a refreshingly deep understanding of how technology impacts business, along with a keen ability to clearly relate key information in a way that allowed our management team to make informed decisions pertaining to our IT infrastructure."

Christy O.

CFO

"When my business was hit with suspected ransomware, I contacted Cloud Cover in a total panic. Within 20 minutes, Zach showed up, took a look at my system and was able to get us back and running within the hour after his arrival. I did not lose anything. After that, we let them make several recommendations of how to be better prepared and to avoid being hacked. Thanks to Cloud Cover team for the great service and recommendations!"

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Anna S.

Practice Manager

“Cloud Cover is our IT support team and their service is top-notch. They consistently deliver prompt service and solutions, which helps us sustain business productivity. Their team is professional, courteous and willing to go the extra mile to support our needs. We highly recommend them to anyone looking for an IT provider.”