We are hiring! On-Site Technical Engineer
On-Site Technical Engineer Role
We are looking for an On-Site IT technical engineer that has the desire to interact with our valued clients remotely but also going to client sites for IT repairs, troubleshooting and set ups that can’t be performed remotely. This position is ideal for the IT lover that likes to get their hands on technology and that doesn’t want to sit at a desk all day. You will be out in the field about 50% of your week on average. Our clients are mainly in the Central Ohio area but we do have clients as far as 100 miles outside of Worthington that may need site visits as well.
Must have excellent written and verbal skills as you would be communicating directly to our clients and representing our company.
We are looking for someone who is looking to develop an IT career, not just collect a paycheck and be on a Help Desk for 20 years. This is a growth position within a growing company. You must have a thirst for growing and learning in technology. We value someone who has a passion for IT not someone who has the knowledge but doesn't care and bolts at 5:01pm.
This resource should be comfortable working in a team environment and directly with customers. We work in a business that changes rapidly, and our niche is staying in tune with those changes regularly so that we can apply our knowledge. Candidates should be willing to stay on the forefront of technology relative to the services we provide.
Salary is based on experience and performance.
Requirements:
A desire to be a part of a growing, dedicated and loyal team is crucial for us. We are big believers in our company culture and expect everyone on our team to live by it. "Ownership, Resourcefulness, Teamwork and Progress" We are a fun, energetic team that loves what we do and know that we have a great thing going and only want people that want to excel in their career. If you are looking for a clock in and clock out kind of job, this is not the position. Our hours are mainly 9-5 business hours and we enjoy some flexibility, traveling for education, and team building events. You can check out our team page to see more about how cool we are: www.cloud-cover.me/team
A background check and technical quiz will be required of all applicants. If you are offered the job, there will be a MANDATORY drug test given before signing our job offer.
Qualifications and Skills
The ideal candidate will have experience or a strong desire to learn the following:
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ConnectWise Manage
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ConnectWise Automate
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IT Glue
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PowerShell scripting
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Ubiquiti
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Veeam
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Cisco Meraki
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Patience under pressure is vital
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Solid verbal, written communications, and presentation skills
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Must be self-motivated, goal oriented, confident, ethical and a team player
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Ability to meet deadlines and work with minimal supervision and guidance
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Must have strong skills in server configurations, workstation configurations, firewall configurations, network setup, cloud support
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Office365 administration.
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Firewall configuration. We deal with WatchGuard and Cisco Meraki. Mostly basic setup and port forwarding.
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Hyper-V on Windows 2012 and Windows 2016
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Active Directory and Windows server skills including; DHCP, DNS, NTFS permissions, and Group Policy creation.
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Basic wireless knowledge
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Basic wiring skills: Terminate, tone and test network cables. Install patch panels.
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Associate Degree or Bachelor's Degree beneficial, proven track record of reliability is critical
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Previous experience in a technical support role
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Ability to document issues clearly and effectively
Additional Requirements:
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Applicants must be able to lift up to 50lbs (servers and backup systems) and have their own vehicle in order to visit multiple customers per day in and around the Central Ohio area as needed. This role requires some On-Site and is not a remote position. We do offer some flexibility to work from home in a hybrid model.
Company Benefits:
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Medical
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Dental
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Vision
Benefit Conditions:
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Only full-time employees eligible
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Job Type: Full-time