We are Hiring! On Site Technical Support Specialist
Why Work For Us?
We are a family owned and operated business that believes in the value and importance of our team, our clients and ourselves! Our values, culture and work life balance, are very important to all of us. We strive to make the lives of our clients and our team members better every day. Need more convincing? Check out our team page to find out why you want to be a part of the Cloud Cover family!
We are looking for an On-Site IT technician that has the desire to interact with our valued clients remotely but also going to client sites for IT repairs, troubleshooting and set ups that can’t be performed remotely. This position is ideal for the IT lover that likes to get their hands on technology and that doesn’t want to sit at a desk all day. You will be out in the field about 50% of your week on average. Our clients are mainly in the Central Ohio area.
Must have excellent written and verbal skills as you would be communicating directly to our clients and representing our company.
We are looking for someone who is looking to develop an IT career, not just collect a paycheck and be on a Help Desk for 20 years. This is a growth position within a growing company. You must have a thirst for growing and learning in technology. We value someone who has a passion for IT not someone who has the knowledge but doesn't care and bolts at 5:01pm.
This resource should be comfortable working in a team environment and directly with customers. We work in a business that changes rapidly, and our niche is staying in tune with those changes regularly so that we can apply our knowledge. Candidates should be willing to stay on the forefront of technology relative to the services we provide.
Salary is based on experience, knowledge of our technical stack and performance on a technical quiz.
Applicants must have prior experience working for a Managed Service Provider.
Requirements:
A desire to be a part of a growing, dedicated and loyal team is crucial for us. We are big believers in our company culture and expect everyone on our team to live by it. "Ownership, Resourcefulness, Teamwork and Progress" We are a fun, energetic team that loves what we do and know that we have a great thing going and only want people that want to excel in their career. If you are looking for a clock in and clock out kind of job, this is not the position. Our hours are mainly 9-5 business hours and we enjoy some flexibility, traveling for education, and team building events. You can check out our team page to see more about how cool we are: www.cloud-cover.me/team
A background check and technical quiz will be required of all applicants. If you are offered the job, there will be a MANDATORY drug test given before signing our job offer.
Qualifications and Skills
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Applicants must have experience or a strong desire to learn:
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ConnectWise Manage
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ConnectWise Automate
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IT Glue
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PowerShell scripting
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Ubiquiti
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Veeam
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Cisco Meraki
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Office365 administration.
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Firewall configuration. We deal with WatchGuard and Cisco Meraki. Mostly basic setup and port forwarding.
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Hyper-V and Windows 2016
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Active Directory and Windows server skills including; DHCP, DNS, NTFS permissions, and Group Policy creation.
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Basic wireless knowledge
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Basic wiring skills: Terminate, tone and test network cables. Install patch panels.
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Associate Degree or Bachelor's Degree beneficial, proven track record of reliability is critical
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Previous experience in a technical support role
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Ability to document issues clearly and effectively
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Patience under pressure is vital
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Solid verbal, written communications, and presentation skills
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Must be self-motivated, goal oriented, confident, ethical and a team player
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Ability to meet deadlines and work with minimal supervision and guidance
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Must have strong skills in server configurations, workstation configurations, firewall configurations, network setup, cloud support
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Additional Requirements:
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Applicants must be able to lift up to 50lbs (servers and backup systems) and have their own vehicle in order to visit multiple customers per day in central Ohio area as needed.
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Must be able to travel to client sites as needed to perform the necessary functions of this role.
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Company Benefits:
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Medical, Dental, Vision.
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Benefit Conditions:
. Only full-time employees eligible -
Salary offer is based on experience and performance on a technical quiz.
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Applicants must have prior experience working for a MSP
Cloud Cover LLC provided the following inclusive hiring information:
We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Job Type: Full-time
Salary: $50,000.00 - $80,000.00 per year
Benefits:
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401(k)
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401(k) matching
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Dental insurance
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Health insurance
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Life insurance
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Paid time off
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Vision insurance
Schedule:
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8 hour shift
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Day shift
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Monday to Friday
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On call
Supplemental pay types:
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Bonus opportunities
Work Location: In person
To apply for this role please submit the form below, we look forward to getting to know you!