Q: What exactly is included in your managed IT services?
A: Our managed services cover a broad set of proactive and reactive IT tasks, typically including:
• 24/7 monitoring, patching, and updating of systems (servers, endpoints, network devices)
• Antivirus / endpoint protection and threat detection
• Routine IT support (helpdesk, hardware, email, network issues)
• Data backup, disaster recovery planning, and business continuity
• Asset tracking and lifecycle management (hardware & software inventories)
• Technology planning, forecasting, budgeting, and vendor advocacy
• Strategic guidance and recommendations for upgrades, optimizations, and cost savings
If there are gaps or optional add-ons (e.g. advanced security, remote sites, compliance), we clearly outline them in your proposal.
Q: Do you monitor my systems even when I’m not aware?
A: Yes — remote monitoring agents run continuously on endpoints and network devices. This allows us to detect issues early and remediate them before they escalate, often without you even noticing.
Q: What kind of support do you provide day-to-day?
A: We handle your regular IT support needs: hardware failures, software issues, email and network problems, end-user troubleshooting. Our goal is to minimize downtime and keep your team productive.
Q: How do backups and disaster recovery work?
A: Your data is backed up continuously or on a regular schedule (depending on your plan). We test backups, verify integrity, and store data in both on-site and off-site (or cloud) locations. We also help build and maintain a business continuity plan so you can recover quickly from outages, disasters, or data loss.
Q: Will you keep track of all my hardware and software assets?
A: Yes — part of our service is asset management. We maintain an inventory of all your devices (workstations, servers, network gear) and software. This helps with lifecycle planning, upgrades, and renewal forecasting.
Q: Do you provide strategic planning and forecasting?
A: Absolutely. We don’t just “fix problems” — we partner with you to plan for growth. We analyze your current infrastructure, recommend upgrades, help with budgeting, and negotiate with vendors to get you the best pricing.
Q: What if my business already has some internal IT?
A: We offer co-managed service models. In those cases, we can take responsibility for back-end services (monitoring, licensing, backups) while your internal team handles more of the day-to-day tasks. Or vice versa — we’re flexible and will craft a hybrid support model that fits your setup.
Q: How does pricing work? Is it fixed or variable?
A: Our pricing is typically a fixed monthly fee that covers proactive monitoring, maintenance, and support for all included services. If you require services outside that scope (e.g. major hardware replacement, special projects, or extra modules), those can be billed separately or quoted as add-ons. The fixed-fee model gives you predictable budgeting and ensures you’re not paying surprise hourly fees.
Q: How is working with an MSP more cost-effective than hiring an in-house IT person?
A: An MSP gives you access to an entire team of IT professionals — helpdesk, network, security, strategic planning — often for less cost than hiring a single full-time IT technician. You also benefit from vendor relationships, volume pricing, and shared infrastructure investments that individual employees may not bring.
Q: What happens if my needs change over time?
A: Our plans are designed to be scalable. As your company grows, you can upgrade or change your service tier, add new features, or adjust which components you want us to manage. We continuously reassess your environment to make sure we’re delivering maximum value.
