We are hiring! Field IT Support Technician

About us

We are looking for a Field IT Support Technician that has the desire to interact with our valued clients remotely but also going to client sites for IT repairs, troubleshooting and set ups that can’t be performed remotely. This position is ideal for the IT lover that likes to get their hands on technology. You will be out in the field about 50% of your week on average. Our clients are mainly in the Central Ohio area.

Must have excellent written and verbal skills as you would be communicating directly to our clients and representing our company.

We are looking for someone who is looking to develop an IT career. This is a growth position within a growing company. You must have a thirst for growing and learning in technology.

This resource should be comfortable working in a team environment and directly with customers. We work in a business that changes rapidly, and our niche is staying in tune with those changes regularly so that we can apply our knowledge. Candidates should be willing to stay on the forefront of technology relative to the services we provide.

Salary is based on experience, knowledge of our technical stack and performance on a technical quiz.

Requirements:

A desire to be a part of a growing, dedicated and loyal team is crucial for us. We are big believers in our company culture and expect everyone on our team to live by it. "Ownership, Resourcefulness, Teamwork and Progress" We are a fun, energetic team that loves what we do and know that we have a great thing going. Our hours are mainly 9-5 business hours and we enjoy some flexibility to work from home occasionally, traveling for education, and team building events. You can check out our team page to see more about how cool we are: www.cloud-cover.me/team

We look forward to getting to know you! And since we want to talk to people that are excited to work with us, please check out our website and be prepared with a few questions or things you found interesting about our team or our company prior to your interview. Thanks!

A background check and technical quiz will be required of all applicants. If you are offered the job, there will be a MANDATORY drug test given before signing our job offer.

Must have prior experience working for a Managed Service Provider- this experience is required.

Qualifications and Skills

The ideal candidate will have experience or a strong desire to learn the following:

ConnectWise Manage

ConnectWise Automate

VoIP Telephony

IT Glue

PowerShell scripting

Ubiquiti

Veeam Backups

Office365 administration.

Fortinet firewall configuration. Mostly basic setup and port forwarding.

Hyper-V and Windows 2016

Active Directory and Windows server skills including; DHCP, DNS, NTFS permissions, and Group Policy creation.

Basic wireless knowledge

Basic wiring skills: Terminate, tone and test network cables. Install patch panels.

Associate Degree or Bachelor's Degree beneficial, proven track record of reliability is critical

Previous experience in a technical support role

Ability to document issues clearly and effectively

Patience under pressure is vital

Solid verbal, written communications, and presentation skills

Must be self-motivated, goal oriented, confident, ethical and a team player

Ability to meet deadlines and work with minimal supervision and guidance

Must have strong skills in server configurations, workstation configurations, firewall configurations, network setup, cloud support

Additional Requirements:

Participate in on-call rotation and off hours support

Applicants must be able to lift up to 50lbs (servers and backup systems) and have their own vehicle in order to visit multiple customers per day in central Ohio area as needed.

Must be able to travel to client sites as needed to perform the necessary functions of this role.

Company Benefits:

Medical, Dental, Vision.

Benefit Conditions:

• Only full-time employees eligible

Salary offer is based on experience and performance on a technical quiz.

We look forward to getting to know you! And since we want to talk to people that are excited to work with us, please check out our website and be prepared with questions or things you found interesting about our team or our company prior to your interview. Thanks!

Cloud Cover LLC provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.