Your IT partner should be a collaborator—not a gatekeeper.
When you hire a managed service provider (MSP), you're trusting them to support the very systems that keep your business running. But some MSPs treat that responsibility as power—holding information hostage, limiting access, or failing to provide transparency.
That’s not how support should work.
We believe the best IT support happens when clients are informed, empowered, and involved. Your MSP should never keep you in the dark.
The Bottom Line
If your MSP is holding the keys and leaving you in the dark, it’s time for a change.
Cloud Cover exists to help businesses gain clarity, confidence, and control over their IT. When you know what’s happening behind the scenes, you can focus on growing what’s in front of you.
Ready to experience IT support that works for you? Let’s talk.